FAQ

Frequently asked questions in the transport industry

We have compiled the key questions we regularly receive from our customers. If you require additional information or more detailed explanations, please do not hesitate to contact us.

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What types of consignments do we transport?

We specialise in organising the carriage of general cargo and full transport packages. We handle both standard and ADR hazardous goods. At the request of the client, we also provide refrigerated transport. 

Upon receipt of an enquiry, our expert team immediately begins a detailed analysis of it. Experienced customer service specialists implement, verify and modify transport schedules on an ongoing basis. They examine the characteristics of the load, the planned route, the required deadlines, select the appropriate type of vehicle and prepare a personalised price proposal. For those interested in a quote, we encourage you to fill in a dedicated quote form.

The LDM is a unit that defines the number of square metres of trailer loading space occupied by the goods.

Yes, we also transport goods on 120×100 cm industrial pallets. Unlike EURO pallets, these are not exchangeable, but have a higher load capacity. You can find more information about the types of pallets in our blog.

The standard bus has dimensions of 4.2 x 2.2 x 2.3 m or 4.9 x 2.2 x 2.3 m and accommodates 8 or 10 120 x 80 cm Europallets respectively. Its capacity is 3.2-4 LDM. We also have trucks with larger capacities.

A typical trailer has parameters of 13.6 x 2.45 x 2.75 m (length x width x height) and a capacity of 13.6 ldm.

One EURO 120 x 80 cm pallet takes up 0.4 ldm on a standard trailer.

Theoretically 13.6 ldm ÷ 0.4 ldm = 34 europallets in two rows of 17. In practice, due to dimensional constraints, 33 europallets are taken as standard.

Refrigerated transport mainly covers foodstuffs, fruit, vegetables and pharmaceutical products.

Temperature control can be checked through a report from a thermograph - a device used to continuously monitor and record temperatures in the refrigeration space.

Depending on the type of goods, specific vehicle requirements are determined. We make every effort to ensure that our vehicles are suitably equipped and meet the requirements of the individual storage facilities.

Standard equipment includes:

  • Transport straps (12 pieces as standard)
  • anti-slip mats to increase friction
  • chains
  • protective angles

This is forwarder's liability insurance for companies operating nationally and internationally. It covers liability towards principals and third parties for damages resulting from non-performance or improper performance of forwarding services in accordance with the contract and the Civil Code. It covers the conclusion of transport contracts, preparation of documentation, shipping instructions, loading/unloading, quantity and weight control and storage for up to 30 days.

The presence of the driver depends on the regulations in force at the place in question. In the event of a ban, this information is noted in the transport documents.

Bulk cargo is mainly transported in dump trucks and walking floor vehicles with a movable floor.

The location can be checked via GPS (allowing online tracking on a web map) or by contacting the driver directly by telephone.

The maximum daily running time is 9 hours. We cover this topic in detail in our blog.

Yes, twice a week working hours can be extended to 10 hours. For urgent transports, it is possible to work with two drivers, which extends the working time to 18 hours within a 30-hour rest period.

Assuming a maximum speed of 80 km/h on the motorway and a 9-hour working day for one driver, the vehicle can cover 700-800 km per day